Scovai Scovai

Medical practice

Organize appointments, patient reminders, document collection and invoicing. A starting structure that separates reception and administrative support from clinical decisions and care.

A typical Medical practice with 5 people covers 13 functions.

Up to 9 functions are eligible for Digital Employee support, under a personโ€™s supervision.

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Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.

Illustration: Medical practice
Illustrative image
Dedicated functions
4

Functions someone does full time.

Shared functions
5

Functions carried by someone who already carries others.

To cover
3

Functions nobody does today.

Outsourced
1

Functions entrusted to an external specialist.

How does it look at your place?

Start with the model and change only what differs in your company. One person can cover several functions.

Include yourself. Functions do not mean new people to hire.

5 people
Dedicated functions
4
Shared functions
5
To cover
3
Outsourced
1

This is an initial estimate, not your companyโ€™s org chart. Youโ€™ll review it in your Scovai workspace.

Continue with this structure

Who handles these functions in your company?

The โ€œIn the modelโ€ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.

  1. In the model: One dedicated person

  2. In the model: One dedicated person

  3. In the model: One dedicated person

  4. In the model: One dedicated person

    DE support may be suitable

  5. In the model: Still to be covered

    DE support may be suitable

  6. In the model: Shared with other duties

    DE support may be suitable

7 more functions in the model
  1. In the model: Shared with other duties

    DE support may be suitable

  2. In the model: Handled by the owner

    DE support may be suitable

  3. In the model: Handled by the owner

    DE support may be suitable

  4. In the model: Handled by the owner

    DE support may be suitable

  5. In the model: Still to be covered

    DE support may be suitable

  6. In the model: Still to be covered

    DE support may be suitable

  7. In the model: Outsourced

What a typical Medical practice has to cover

Explore the modelโ€™s functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.

Practice management

(4)

Practice owner and lead physician

Coverage in the model: One dedicated person

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Staff rota, contracts and HR paperwork

Coverage in the model: Handled by the owner

Holiday requests live in a chat group, and the payroll consultant asks for the same papers every month.

Digital Employee ยท HR Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Patient communication, website and reviews

Coverage in the model: Still to be covered

The website shows opening hours from three years ago, and nobody answers reviews.

Digital Employee ยท Marketing Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Occasional hiring of clinical and desk staff

Coverage in the model: Still to be covered

A nurse's notice starts a scramble through friends of friends.

Digital Employee ยท HR Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Reception and patient scheduling

(3)

Reception, phone and appointment scheduling

Coverage in the model: One dedicated person

Two receptionists share one phone line and two notebooks, so the day's agenda is rebuilt by hand every morning.

Digital Employee ยท Administration Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Appointment reminders and follow-up recalls

Coverage in the model: Still to be covered

Nobody calls the patient back for the six-month check, so the follow-up slot stays empty.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Patient document collection: consent forms, referrals and reports

Coverage in the model: Shared with other duties

Consent forms and referrals are chased by whoever is at the desk, and some never come back.

Digital Employee ยท Administration Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Clinical care

(2)

Physician consultations and diagnosis

Coverage in the model: One dedicated person

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Nursing and clinical support

Coverage in the model: One dedicated person

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Administration and compliance

(4)

Patient invoicing and third-party payer claims

Coverage in the model: Shared with other duties

The receptionist issues invoices between patients, and insurer claims pile up until month end.

Digital Employee ยท Finance Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Medical supplies ordering and device maintenance registers

Coverage in the model: Handled by the owner

The owner reorders consumables at night, and the device maintenance register lives in a drawer.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Privacy, authorisations and regulatory deadlines

Coverage in the model: Handled by the owner

Privacy records, waste contracts and authorisation renewals are remembered when a letter from the authority arrives.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

External accounting and payroll liaison

Coverage in the model: Outsourced

Receipts and invoices reach the external accountant in batches, usually late.

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

The first week

What starts after the brief is complete, with every condition kept visible.

  1. A task from the role brief

    Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.

  2. A useful daily summary

    At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.

  3. Phone updates by choice

    The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.

From a reference model to your structure

1

Start from the model

Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.

Found your company
2

Assign the hats

Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโ€™ll review the structure in your Scovai workspace.

See how Digital Employees work
3

Choose where to add digital support

Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.

Explore Digital Employees

Straight answers

Who supervises the digital employees?

Each digital employee sits in a seat under a named person in the practice, usually the owner physician or the senior receptionist. It covers an administrative function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in a clinical seat.

What does a digital employee never decide?

Anything clinical, and whatever its brief marks as reserved: appointments that change a treatment plan, communication a doctor has not approved, payments and any commitment to a patient or supplier. On those it prepares the work and asks before acting.

Where does it take its data from?

From the agenda, mailboxes, document folders and practice software you connect to its seat, and from what your team tells it. It reads nothing you have not connected, contacts nobody you have not listed and handles health data only within the systems you already use.

What does it cost?

Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.