Owner and dispatcher
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeLocal courier and logistics
Organize routes and dispatch, delivery notifications, proof of delivery, claims, vehicle checks, driver documents and client invoicing. A starting structure for keeping the route on the road and the client at the door with the dispatcher and the drivers while notifications, proofs and invoices run every day.
A typical Local courier and last-mile delivery company with 8 people covers 12 functions.
Up to 9 functions are eligible for Digital Employee support, under a personโs supervision.
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- Dedicated functions
- 2
Functions someone does full time.
- Shared functions
- 8
Functions carried by someone who already carries others.
- To cover
- 1
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
- Dedicated functions
- 2
- Shared functions
- 8
- To cover
- 1
- Outsourced
- 1
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureWho handles these functions in your company?
The โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
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In the model: One dedicated person
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
6 more functions in the model
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Outsourced
What a typical Local courier and last-mile delivery company has to cover
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Owner
(1)
Couriers
(1)
Couriers with vans and cargo bikes
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeDispatch and administration
(10)
Sorting, route drafts and customer tracking answers
Coverage in the model: Shared with other duties
Parcels are sorted on the floor, the routes are built from memory and rebuilt every hour, and the customer who asks where the parcel is waits for the owner.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProofs of delivery to invoices, disputes and collections
Coverage in the model: Handled by the owner
Proofs of delivery are photos on the couriers' phones, the invoice follows the month by two weeks and the online shops deduct the parcels they say were late.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesClaims: lost and damaged parcels and insurer files
Coverage in the model: Handled by the owner
Claims for lost or damaged parcels are handled by phone and forgotten, and the insurer file is opened when the shop deducts.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesRate requests and new customer follow-up
Coverage in the model: Handled by the owner
Rates are agreed on the phone and the evening delivery request from the online shop is answered late.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesVehicles, licences, insurance and couriers' contracts register
Coverage in the model: Handled by the owner
Vehicle inspections, insurance, the couriers' contracts and the cargo bike maintenance have dates in a drawer.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesFleet maintenance, fuel and suppliers
Coverage in the model: Handled by the owner
Vans and bikes are maintained when they break, and the fuel and workshop invoices are paid when the reminder comes.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCourier contracts, hours and payroll inputs
Coverage in the model: Handled by the owner
Eight contracts, the couriers' hours and the allowances for the payroll consultant are the owner's Sunday.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHiring of couriers and candidate screening
Coverage in the model: Still to be covered
Finding a courier is a search through the couriers' friends, and the applications get no answer.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesReviews, website and local presence
Coverage in the model: Handled by the owner
The company lives on word of mouth; the website shows the old phone number and the reviews are answered by nobody.
Digital Employee ยท Marketing Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesExternal accountant and payroll consultant
Coverage in the model: Outsourced
The books and the payroll are outsourced and fed in batches, and the corrections come back at the quarter.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeThe first week
What starts after the brief is complete, with every condition kept visible.
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A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees work 3
Choose where to add digital support
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesStraight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person in the company, usually the owner or the dispatcher. It covers an administrative or support function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in the professional core seat.
What does a digital employee never decide?
Anything the owner and the dispatcher decide: a rate, a delivery accepted, a route and a courier assigned, a claim on a lost or damaged parcel, a subcontracted courier, a vehicle out of service, a hire, and whatever its brief marks as reserved: payments, anything sent to an authority, an insurer or a customer about money. On those it prepares the work and asks before acting; the first message to any outside recipient is always a draft.
Where does it take its data from?
From the delivery app, the dispatch sheet, the customer portals, the vehicle telematics, the bank, the mailbox and the folders you connect to its seat, and from what the owner and the dispatcher tell it. It reads nothing you have not connected, contacts nobody you have not listed and handles personal data only within the systems you already use.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
