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Vehicle repair workshop

Organize job bookings, estimates, parts orders and service reminders. Distinguish repair work from customer communication, payment follow-up and workshop administration.

A typical Workshop and garage with 5 people covers 13 functions.

Up to 9 functions are eligible for Digital Employee support, under a personโ€™s supervision.

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Illustration: Vehicle repair workshop
Illustrative image
Dedicated functions
2

Functions someone does full time.

Shared functions
7

Functions carried by someone who already carries others.

To cover
3

Functions nobody does today.

Outsourced
1

Functions entrusted to an external specialist.

How does it look at your place?

Start with the model and change only what differs in your company. One person can cover several functions.

Include yourself. Functions do not mean new people to hire.

5 people
Dedicated functions
2
Shared functions
7
To cover
3
Outsourced
1

This is an initial estimate, not your companyโ€™s org chart. Youโ€™ll review it in your Scovai workspace.

Continue with this structure

Who handles these functions in your company?

The โ€œIn the modelโ€ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.

  1. In the model: One dedicated person

  2. In the model: One dedicated person

  3. In the model: Shared with other duties

    DE support may be suitable

  4. In the model: Handled by the owner

  5. In the model: Still to be covered

    DE support may be suitable

  6. In the model: Shared with other duties

    DE support may be suitable

7 more functions in the model
  1. In the model: Shared with other duties

    DE support may be suitable

  2. In the model: Handled by the owner

    DE support may be suitable

  3. In the model: Shared with other duties

    DE support may be suitable

  4. In the model: Outsourced

  5. In the model: Handled by the owner

    DE support may be suitable

  6. In the model: Still to be covered

    DE support may be suitable

  7. In the model: Still to be covered

    DE support may be suitable

What a typical Workshop and garage has to cover

Explore the modelโ€™s functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.

Workshop

(3)

Workshop owner and master technician

Coverage in the model: One dedicated person

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Safety, environmental and equipment inspection registers

Coverage in the model: Handled by the owner

The lift inspection, the waste-oil register and the training certificates are remembered when the inspector calls.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Occasional hiring of mechanics and apprentices

Coverage in the model: Still to be covered

A new mechanic is found by asking the trade school and the parts representative, usually after someone has left.

Digital Employee ยท HR Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Service bays

(2)

Vehicle diagnosis, repair and servicing

Coverage in the model: One dedicated person

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Parts ordering, supplier follow-up, returns and warranty claims

Coverage in the model: Shared with other duties

Parts are ordered by phone between two jobs, and the wrong part is discovered under the lift.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Front desk and customer care

(5)

Front desk, phone and job bookings

Coverage in the model: Shared with other duties

The front desk also prints the invoices and returns the parts, so the phone rings out whenever a customer is at the counter.

Digital Employee ยท Administration Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Quotes, pricing and customer authorisation of work

Coverage in the model: Handled by the owner

Every quote waits for the owner to come out from under a car, and extra work is agreed by phone and not written down.

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

Service, inspection and tyre-season reminders to customers

Coverage in the model: Still to be covered

Nobody reminds customers their inspection or service is due, so they come back when the car fails.

Digital Employee ยท Administration Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Complaints, comebacks and goodwill cases

Coverage in the model: Handled by the owner

A comeback is handled at the counter by whoever is there, and the same argument happens twice.

Digital Employee ยท Support Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Map listing, online reviews and social posts

Coverage in the model: Still to be covered

Online reviews are read but never answered, and the opening hours on the map are two years old.

Digital Employee ยท Marketing Core band

A Digital Employee can cover this function

โ‚ฌ490 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Administration

(3)

Job invoicing, payment tracking and collection from fleet customers

Coverage in the model: Shared with other duties

Invoices are printed at closing time and fleet customers are chased at month end, when the money is already late.

Digital Employee ยท Finance Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Staff files, apprenticeship paperwork and payroll handoff

Coverage in the model: Shared with other duties

Contracts, the apprenticeship file and the training certificates sit in a drawer until the payroll consultant asks.

Digital Employee ยท HR Plus band

A Digital Employee can cover this function

โ‚ฌ990 /mo

Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.

See the Digital Employees

Bookkeeping, tax filings and annual accounts (external accountant)

Coverage in the model: Outsourced

No Digital Employee suggested for this function

In your structure, you can clarify who handles it, what results to expect and who makes the decisions.

Define this role with Mike

The first week

What starts after the brief is complete, with every condition kept visible.

  1. A task from the role brief

    Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.

  2. A useful daily summary

    At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.

  3. Phone updates by choice

    The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.

From a reference model to your structure

1

Start from the model

Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.

Found your company
2

Assign the hats

Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโ€™ll review the structure in your Scovai workspace.

See how Digital Employees work
3

Choose where to add digital support

Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.

Explore Digital Employees

Straight answers

Who supervises the digital employees?

Each digital employee sits in a seat under a named person in your garage, usually the owner or the front-desk person. It covers the function under that person's supervision, reports what it did, and stops whenever the supervisor says so. Diagnosis, repair and the quote stay with your technicians.

What does a digital employee never decide?

Whatever its brief marks as reserved: in a garage that means quotes and prices, goodwill and refunds, parts purchases, any promise made to a customer or a supplier and anything about your staff. On those it prepares the work and asks before acting.

Where does it take its data from?

From the workshop software, the diary, the mailboxes, the supplier portals, the invoicing tool and the folders you connect to its seat, and from what your team tells it. It reads nothing you have not connected and contacts nobody you have not listed.

What does it cost?

Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.