Organize requests, quote follow-up, trip files, documents and balances, supplier payments, operator commissions and advisories. A starting structure for keeping the trip designed and the answer during the journey with the consultants while files, reminders and reconciliations run every day.
A typical Travel agency and tour operator with 5 people covers 11 functions.
Up to 8 functions are eligible for Digital Employee support, under a personโs supervision.
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Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
Functions someone does full time.
Functions carried by someone who already carries others.
Functions nobody does today.
Functions entrusted to an external specialist.
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureThe โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
In the model: One dedicated person
In the model: One dedicated person
In the model: One dedicated person
DE support may be suitable
In the model: Handled by the owner
DE support may be suitable
In the model: Shared with other duties
DE support may be suitable
In the model: Still to be covered
DE support may be suitable
In the model: Handled by the owner
DE support may be suitable
In the model: Still to be covered
DE support may be suitable
In the model: Handled by the owner
DE support may be suitable
In the model: Still to be covered
DE support may be suitable
In the model: Outsourced
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeCoverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeCoverage in the model: Shared with other duties
Requests arrive at the desk, by phone, by message and from the website, and the one that came by message on Saturday has no owner on Monday.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Still to be covered
A quote takes an evening and the follow-up depends on the consultant's week; the ones that never answer are the trips a competitor sold.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: One dedicated person
The checklist of every trip lives in the consultant's head, balances are chased when the operator threatens to cancel and the traveller learns at the airport.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Handled by the owner
Supplier payments and the operator commission statements are reconciled at the quarter, and the commission the operator forgot is never claimed.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Handled by the owner
The licence, the guarantee, the operator contracts and the privacy paperwork have dates in a drawer, and the advisories are read at the airport.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Still to be covered
The newsletter and the website happen in the low season, and the offers of the operators reach the travellers when a consultant remembers.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Handled by the owner
The social page is updated by the part-time person when there is a new brochure, and the reviews are answered by nobody.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Still to be covered
A consultant's notice in booking season is a crisis, and the search runs through the operators' contacts.
A Digital Employee can cover this function
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCoverage in the model: Outsourced
The agency's books are outsourced and fed in batches, and the travel margin regime makes every correction a call.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeWhat starts after the brief is complete, with every condition kept visible.
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your companySay who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees workExplore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesEach digital employee sits in a seat under a named person in the agency, usually the owner or the senior travel consultant. It covers an administrative or support function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in the professional core seat.
Anything a travel consultant decides: the itinerary, the price and the margin, a booking confirmed with a supplier, a change or a cancellation, the advice on documents and insurance, an answer during a trip, and whatever its brief marks as reserved: payments to suppliers, refunds, anything sent to a tour operator or an authority. On those it prepares the work and asks before acting; the first message to any outside recipient is always a draft.
From the booking systems, the agency management software, the supplier portals, the mailbox and the folders you connect to its seat, and from what the consultants tell it. It reads nothing you have not connected, contacts nobody you have not listed and handles personal data only within the systems you already use.
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
