Owner and host
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeHospitality business
Connect reservations and guest messages with reception, room readiness and staff rotas. Use this structure to organize hospitality operations, suppliers and guest billing.
A typical Small hotel or guesthouse with 8 people covers 13 functions.
Up to 9 functions are eligible for Digital Employee support, under a personโs supervision.
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- Dedicated functions
- 4
Functions someone does full time.
- Shared functions
- 6
Functions carried by someone who already carries others.
- To cover
- 2
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
- Dedicated functions
- 4
- Shared functions
- 6
- To cover
- 2
- Outsourced
- 1
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureWho handles these functions in your company?
The โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
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In the model: One dedicated person
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In the model: One dedicated person
DE support may be suitable
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: One dedicated person
7 more functions in the model
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In the model: Handled by the owner
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Outsourced
What a typical Small hotel or guesthouse has to cover
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Owner
(1)
Front office and administration
(10)
Front desk: check-in, guest registration and city tax
Coverage in the model: One dedicated person
Two people check in, answer the phone, register the guests for the police, compute the city tax and type the pre-arrival answers between two arrivals.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPre-arrival messages, guest requests and post-stay follow-up
Coverage in the model: Shared with other duties
Guests write before arrival to ask about parking, late check-in and the beach, and the answers are typed on the phone between two check-ins.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesChannel alignment, platform payouts and commission reconciliation
Coverage in the model: Handled by the owner
The channel manager is trusted until the overbooking in August, and the payouts, the commissions and the card payments are reconciled when the accountant asks.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSocial media and online reviews
Coverage in the model: Handled by the owner
Reviews are the hotel's marketing and the owner answers them at midnight; the social page shows last summer.
Digital Employee ยท Marketing Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesWebsite, direct bookings and returning-guest newsletter
Coverage in the model: Still to be covered
The website shows last year's rates and the returning guests are never invited back directly, so the platforms take the commission twice.
Digital Employee ยท Marketing Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSeasonal rota, hours and payroll inputs
Coverage in the model: Handled by the owner
The rota for the season is built in May and rebuilt every week; the hours for the payroll consultant are reconstructed at month end.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHiring of seasonal staff and candidate screening
Coverage in the model: Still to be covered
Seasonal hiring is a search through last year's staff, and the applications from the platforms get no answer.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSupplier invoices, bank matching and payment packs
Coverage in the model: Handled by the owner
Laundry, breakfast and maintenance suppliers invoice on three channels and are paid when the reminder comes.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesLicences, fire safety, pool records and inspections register
Coverage in the model: Handled by the owner
The licences, the fire safety checks and the pool records have dates in a drawer, and the inspection is the day they are found.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesExternal accountant and payroll consultant
Coverage in the model: Outsourced
The hotel's books and payroll are outsourced and fed in monthly batches, and the corrections come back at the quarter.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeRooms, breakfast and maintenance
(2)
Housekeeping and breakfast
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeMaintenance, driver and facilities
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeThe first week
What starts after the brief is complete, with every condition kept visible.
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A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees work 3
Choose where to add digital support
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesStraight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person in the hotel, usually the owner or the front desk lead. It covers an administrative or support function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in the professional core seat.
What does a digital employee never decide?
Anything the owner decides: rates and discounts, a refund or a cancellation exception, a supplier, the rota, an answer to a complaint about a person, the licences and the safety records, and whatever its brief marks as reserved: payments, anything sent to an authority, any commitment to a tour operator. On those it prepares the work and asks before acting; the first message to any outside recipient is always a draft.
Where does it take its data from?
From the property management system and the channel manager, the booking platforms' extranets, the review sites, the supplier mailbox and the folders you connect to its seat, and from what the owner and the front desk tell it. It reads nothing you have not connected, contacts nobody you have not listed and handles personal data only within the systems you already use.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
