Chief executive officer
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeIT services company
Connect proposals, project delivery, support requests and contract renewals. A starting structure for defining responsibilities across sales, technical teams and service administration.
A typical IT services and system integration with 100 people covers 24 functions.
Up to 15 functions are eligible for Digital Employee support, under a personโs supervision.
Free AGENTIC plan. Your answers below travel with the link: no names, no free text.
Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
- Dedicated functions
- 18
Functions someone does full time.
- Shared functions
- 5
Functions carried by someone who already carries others.
- To cover
- 1
Functions nobody does today.
- Outsourced
- 0
Functions entrusted to an external specialist.
How does it look at your place?
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
- Dedicated functions
- 18
- Shared functions
- 5
- To cover
- 1
- Outsourced
- 0
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureWho handles these functions in your company?
The โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
-
In the model: One dedicated person
-
In the model: One dedicated person
-
In the model: One dedicated person
DE support may be suitable
-
In the model: One dedicated person
-
In the model: One dedicated person
-
In the model: Shared with other duties
DE support may be suitable
18 more functions in the model
-
In the model: One dedicated person
DE support may be suitable
-
In the model: Shared with other duties
DE support may be suitable
-
In the model: One dedicated person
DE support may be suitable
-
In the model: One dedicated person
DE support may be suitable
-
In the model: One dedicated person
-
In the model: Shared with other duties
DE support may be suitable
-
In the model: One dedicated person
DE support may be suitable
-
In the model: One dedicated person
-
In the model: One dedicated person
-
In the model: One dedicated person
DE support may be suitable
-
In the model: Shared with other duties
DE support may be suitable
-
In the model: Shared with other duties
DE support may be suitable
-
In the model: One dedicated person
-
In the model: One dedicated person
DE support may be suitable
-
In the model: Still to be covered
DE support may be suitable
-
In the model: One dedicated person
-
In the model: One dedicated person
DE support may be suitable
-
In the model: One dedicated person
DE support may be suitable
What a typical IT services and system integration has to cover
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Leadership
(2)
Executive support, vendor administration and facilities
Coverage in the model: One dedicated person
The office manager prepares the leadership meetings, chases vendors and runs two floors of facilities, so decisions wait for the next meeting.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSales and marketing
(7)
Head of sales and key accounts
Coverage in the model: One dedicated person
The forecast is rebuilt in a spreadsheet before every board meeting, and the public-sector line lives in the head of sales's head.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeAccount managers: relationships, renewals and escalations
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeSales development: account research, outbound and first meetings
Coverage in the model: Shared with other duties
Outbound sequences stop whenever the account managers are busy with renewals, so new logos arrive by referral only.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProposals, estimates and pre-sales
Coverage in the model: One dedicated person
One person writes every proposal, so the estimate arrives the night before the deadline and the library is the last pack sent.
Digital Employee ยท Sales Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPublic tenders, procurement portals and framework agreements
Coverage in the model: Shared with other duties
The compliance matrix is built the week before the deadline, and a framework renewal is noticed when a competitor wins it.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesMarketing: campaigns, case studies, website and events
Coverage in the model: One dedicated person
One marketing person runs the website, the events and the newsletter, so case studies wait behind the next event.
Digital Employee ยท Marketing Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCustomer success: adoption, renewal readiness and expansion signals
Coverage in the model: One dedicated person
Renewal risk is discovered in the renewal meeting, because nobody watches adoption between the go-live and the contract end.
Digital Employee ยท Sales Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesDelivery
(1)
Chief operating officer and head of delivery
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeSoftware engineering
(1)
Software engineering: tech leads and engineers
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeInfrastructure and managed services
(4)
Infrastructure, cloud and managed-services operations
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeService desk: tickets, SLAs and managed-services support
Coverage in the model: One dedicated person
Eight technicians hold twenty SLAs, and the same recurring incident gets a runbook only when the same engineer is on shift twice.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesAutomation, runbooks, alert hygiene and integration health
Coverage in the model: Shared with other duties
Runbooks exist for the incidents the same engineer saw twice, and the alert channels are muted per client.
Digital Employee ยท Engineering Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesInformation security management system and ISO 27001 registers
Coverage in the model: Shared with other duties
Security is a hat of the infrastructure lead, so the audit evidence is assembled the month before and every tender asks for the same certificates.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProject management office
(3)
Project managers: planning, steering and margin per project
Coverage in the model: One dedicated person
Steering committees run from memory, RAID logs are three templates and the status report is written on Friday evening.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikePortfolio office: RAID logs, status reporting and steering packs
Coverage in the model: Shared with other duties
Every project manager keeps a different RAID template, and the steering pack is assembled on the morning of the committee.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesResource planning, bench and utilisation
Coverage in the model: One dedicated person
Utilisation is known at month end, when the timesheets are approved and last month's bench appears on the margin report.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPeople and finance
(6)
Finance manager and controlling
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeBilling, collections and receivables
Coverage in the model: One dedicated person
Billing waits for approvals, and collections are a call the account managers make when they have time.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesManagement reporting and business intelligence
Coverage in the model: Still to be covered
The management dashboard is a deck the finance manager rebuilds every quarter, with numbers that do not match the CRM or the timesheets.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHR manager and people partner
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeHR operations: contracts, onboarding, files and payroll handoff
Coverage in the model: One dedicated person
One HR administrator runs a hundred files, ten onboardings a quarter and the monthly payroll handoff, so probation ends and expiries are noticed late.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesTechnical recruiting and sourcing
Coverage in the model: One dedicated person
One recruiter runs eight open roles, and the engineering managers interview in the gaps between projects, so a shortlist waits three weeks for feedback.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesThe first week
What starts after the brief is complete, with every condition kept visible.
-
A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
-
A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
-
Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees work 3
Choose where to add digital support
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesStraight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person: the head of sales, the chief operating officer, a team lead, the finance manager or the HR manager. It covers the function under that person's supervision, reports what it did, and stops whenever the supervisor says so. Engineering, infrastructure, project management, client relationships and finance decisions stay with your people.
What does a digital employee never decide?
Whatever its brief marks as reserved: production deployments, security and access changes, pricing and contract terms, bids on tenders, hiring and personnel decisions, payments and any commitment to a client or a contracting authority. On those it prepares the work and asks before acting.
Where does it take its data from?
From the CRM, the ticketing and monitoring platforms, time tracking, the procurement portals, mailboxes, calendars and document systems you connect to its seat, and from what your team tells it. It reads nothing you have not connected and contacts nobody you have not listed.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
