Founder and CEO
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeIT services company
Connect proposals, project delivery, support requests and contract renewals. A starting structure for defining responsibilities across sales, technical teams and service administration.
A typical IT services and system integration with 25 people covers 20 functions.
Up to 14 functions are eligible for Digital Employee support, under a personโs supervision.
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- Dedicated functions
- 6
Functions someone does full time.
- Shared functions
- 8
Functions carried by someone who already carries others.
- To cover
- 5
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
- Dedicated functions
- 6
- Shared functions
- 8
- To cover
- 5
- Outsourced
- 1
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureWho handles these functions in your company?
The โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
14 more functions in the model
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In the model: Still to be covered
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In the model: One dedicated person
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In the model: One dedicated person
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In the model: One dedicated person
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In the model: One dedicated person
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: Outsourced
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
What a typical IT services and system integration has to cover
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Leadership and operations
(3)
Operations, office management and reception
Coverage in the model: Shared with other duties
The office manager is also HR, purchasing, reception for two offices and the person who knows where every contract is.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesInformation security policies and ISO registers
Coverage in the model: Handled by the owner
The ISO 27001 evidence folder is rebuilt the week before the audit.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSales and accounts
(6)
New business: prospecting and outbound
Coverage in the model: Shared with other duties
Prospecting stops every time delivery gets busy, so revenue arrives in waves.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesAccount management and contract renewals
Coverage in the model: One dedicated person
Renewals are chased in the last week of the contract, usually by the founder.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeProposals, estimates and pre-sales
Coverage in the model: Shared with other duties
Every proposal is a copy of the last one, and the estimate is made the night before the deadline.
Digital Employee ยท Sales Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPublic tenders, procurement portals and subsidised-finance calls
Coverage in the model: Still to be covered
Public tenders are skipped because the compliance matrix takes a week nobody has, and subsidised-finance calls are missed.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCRM hygiene and sales reporting
Coverage in the model: Still to be covered
The CRM is a spreadsheet with three owners and no closing dates.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeMarketing: website, case studies and newsletter
Coverage in the model: Still to be covered
The last case study is from the year the company was founded.
Digital Employee ยท Marketing Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesDelivery
(3)
Project management and delivery governance
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeSoftware engineering and integration development
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeResource planning, bench and client staffing
Coverage in the model: Shared with other duties
Who is free next month is worked out in a Friday call, and an engineer on the bench is invisible until the invoice.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesInfrastructure and support
(3)
Infrastructure, cloud and systems administration
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeHelpdesk and customer support: tickets and SLAs
Coverage in the model: One dedicated person
First-line tickets interrupt the engineers because the helpdesk queue has no triage.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesInternal automation, runbooks and alert hygiene
Coverage in the model: Still to be covered
Runbooks live in people's heads, and the alert channel is muted because it never stops.
Digital Employee ยท Engineering Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPeople and administration
(5)
Timesheets, invoicing and collections
Coverage in the model: Shared with other duties
Invoices wait for timesheets, timesheets wait for the engineers, and cash waits for both.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesFinance, controlling and liaison with the external accountant
Coverage in the model: Outsourced
Margins per project are known once a year, when the accountant closes the books.
Digital Employee ยท Finance Executive band
A Digital Employee can cover this function
โฌ1,990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHR operations: contracts, onboarding and payroll handoff
Coverage in the model: Shared with other duties
Onboarding a new engineer means five people remembering five different accesses.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesTechnical recruiting and candidate pipeline
Coverage in the model: Still to be covered
Every open engineering role is the founder's evening job, and the pipeline dies when a project starts.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSupplier, vendor and software licence management
Coverage in the model: Handled by the owner
Licences renew on a card nobody checks, and vendor escalation is a personal favour.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesThe first week
What starts after the brief is complete, with every condition kept visible.
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A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees work 3
Choose where to add digital support
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesStraight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person: the founder, a team lead or the office manager. It covers the function under that person's supervision, reports what it did, and stops whenever the supervisor says so. Engineering, infrastructure, project management and client relationships stay with your people.
What does a digital employee never decide?
Whatever its brief marks as reserved: production deployments, security and access changes, pricing and contract terms, hiring and personnel decisions, payments and any commitment to a client. On those it prepares the work and asks before acting.
Where does it take its data from?
From the CRM, ticketing, time tracking, mailboxes, calendars and document systems you connect to its seat, and from what your team tells it. It reads nothing you have not connected and contacts nobody you have not listed.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
