Owner and general manager
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeLogistics company
Connect warehouse activity, shipment planning, delivery documents and customer updates. A starting structure for coordinating operations, transport partners and billing in a logistics business.
A typical Third-party logistics provider with 25 people covers 20 functions.
Up to 12 functions are eligible for Digital Employee support, under a personโs supervision.
Free AGENTIC plan. Your answers below travel with the link: no names, no free text.
Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
- Dedicated functions
- 7
Functions someone does full time.
- Shared functions
- 7
Functions carried by someone who already carries others.
- To cover
- 5
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Start with the model and change only what differs in your company. One person can cover several functions.
Include yourself. Functions do not mean new people to hire.
- Dedicated functions
- 7
- Shared functions
- 7
- To cover
- 5
- Outsourced
- 1
This is an initial estimate, not your companyโs org chart. Youโll review it in your Scovai workspace.
Continue with this structureWho handles these functions in your company?
The โIn the modelโ line describes the example, not your company. If you leave an answer unchanged, we keep that reference.
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In the model: One dedicated person
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In the model: Handled by the owner
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In the model: Still to be covered
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In the model: One dedicated person
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
14 more functions in the model
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In the model: One dedicated person
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In the model: One dedicated person
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In the model: Shared with other duties
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: One dedicated person
DE support may be suitable
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In the model: Handled by the owner
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: One dedicated person
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: Shared with other duties
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Still to be covered
DE support may be suitable
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In the model: Outsourced
What a typical Third-party logistics provider has to cover
Explore the modelโs functions, area by area. Coverage is a starting point; suggested Digital Employees need to be reviewed before activation.
Management and sales
(4)
Quotations, rate cards and service level terms
Coverage in the model: Handled by the owner
Every rate card is built by the owner in the evening from the last similar client, before the warehouse has seen the order flow.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeProspecting, lead qualification and quotation follow-up
Coverage in the model: Still to be covered
New clients arrive by referral when a client leaves, and a sent quotation is followed up when the owner remembers it.
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeWarehouse management system, client integrations and accesses upkeep
Coverage in the model: Still to be covered
The connectors to the clients' shops and ERPs fail quietly, and nobody notices until a client calls about orders that stopped syncing.
Digital Employee ยท Engineering Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesWarehouse operations
(3)
Warehouse manager
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeWarehouse operators and forklift drivers
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeInventory control and stock reconciliation per client
Coverage in the model: Shared with other duties
Stock per client agrees with the system on the day of the count and drifts the week after, and the client finds out on the reorder.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesTransport and dispatch
(4)
Transport planning and dispatch
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeDrivers
Coverage in the model: One dedicated person
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeCarrier booking, shipment tracking and delivery exceptions
Coverage in the model: Shared with other duties
Carriers are booked on three portals and by phone, and tracking is copied into an email when a client asks.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesFleet maintenance, inspections, tachograph and licence registers
Coverage in the model: Handled by the owner
Vehicle inspections, tachograph downloads and licence renewals live in the owner's diary and are remembered when a vehicle is stopped.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCustomer service
(4)
Customer service: order status, deliveries and client requests
Coverage in the model: One dedicated person
Every client has the clerk's mobile number, and a question about one order becomes a search through three systems and two portals.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesClaims, damages, losses and returns handling
Coverage in the model: Handled by the owner
A damaged parcel becomes a claim thread the owner handles in the evening, and the carrier's liability is argued after the client has been credited.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesClient onboarding, set-up sheets and service level setup
Coverage in the model: Still to be covered
New clients are set up on the fly, and SKUs, packaging rules and integrations are learned during the first week of orders.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesClient KPI and service level reporting
Coverage in the model: Still to be covered
Service levels are promised in the contract and measured when the client complains.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesAdministration and billing
(5)
Billing per activity, invoicing and collections
Coverage in the model: One dedicated person
Every client is billed at month end from a spreadsheet rebuilt from pick lists and pallet counts, and the disputes take longer than the invoicing.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCarrier and supplier invoices, matching and payment runs
Coverage in the model: Shared with other duties
Carrier invoices are paid as they arrive and checked against the booked rates when the margin looks wrong at year end.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHR administration: rotas, driver hours, contracts and payroll handoff
Coverage in the model: Shared with other duties
Rotas live in a chat group, driver hours are reconstructed from the tachograph at month end and the payroll consultant asks for the same papers every month.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHiring of drivers, warehouse operators and seasonal helpers
Coverage in the model: Still to be covered
A driver's notice starts a scramble among the operators' cousins, and the peak season is staffed in its first week.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesBookkeeping, tax filings, annual accounts and payroll (external accountant and consultant)
Coverage in the model: Outsourced
No Digital Employee suggested for this function
In your structure, you can clarify who handles it, what results to expect and who makes the decisions.
Define this role with MikeThe first week
What starts after the brief is complete, with every condition kept visible.
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A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who handles each function. See the overall coverage estimate update and where a Digital Employee is suggested. Youโll review the structure in your Scovai workspace.
See how Digital Employees work 3
Choose where to add digital support
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Explore Digital EmployeesStraight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person: the owner, the warehouse manager, the dispatchers, the customer-service clerk or the billing clerk. It covers an office function under that person's supervision, reports what it did, and stops whenever the supervisor says so. Picking, packing, loading, dispatch decisions, driving and pricing stay with your people.
What does a digital employee never decide?
Whatever its brief marks as reserved: rate cards and surcharges, service levels promised to a client, claims, credits and refunds, payments to carriers and suppliers, hiring and personnel decisions, any change to a live system and any commitment to a client or a carrier. On those it prepares the work and asks before acting.
Where does it take its data from?
From the warehouse management system, the carrier portals, the electronic invoicing hub, the mailboxes, the client portals and the folders you connect to its seat, and from what your team tells it. It reads nothing you have not connected and contacts nobody you have not listed.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
